Every year, the International Institute Economic Development Department has been fortunate to participate in the MicroTracker Business Outcomes survey designed and coordinated by the Aspen Institute’s FIELD Initiative. This survey, which we conduct every summer, is designed to help us gather information about our clients’ businesses and how they performed over the past year, as well as our clients’ satisfaction with the services our program delivers.
This past summer, we surveyed all of our business clients who had an active loan with us or who had received over 10 hours of technical assistance from us in 2011. The survey gathered information about how their business had performed in 2012 and compared it to their business performance upon enrollment in our program. Our data was then reviewed and analyzed by the Aspen Institute, who submitted a report to us highlighting both our program’s successes and benchmarking the outcomes of our program against other Microloan programs nationwide. The survey process provides us with very valuable insight about the performance of our clients as compared to other clients of Microloan programs. It also allows us the opportunity to check in with our clients and ensure that we are actively providing the services that they need. The infographic below highlights some of the results from the survey. For more information, check out www.fieldus.org.